Privacy Policy

Effective Date: August 13, 2026

Lane 3 Communication (“Lane 3 Communication,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, requesting a consultation, purchasing our services, or communicating with us.

Lane 3 Communication provides Medication Consultation, Patient Coaching, and Public Speaking services designed to help individuals better understand their lab results, medications, and health-related information.

This Privacy Policy explains how we collect, use, protect, and disclose information when you visit or use our website and services.

Information We Collect

Depending on how you interact with Lane 3 Communication, we may collect the following information:

Personal Information

• Full Name
• Email Address
• Phone Number
• Mailing address, when necessary
• Information submitted through our consultation or contact forms
• Appointment and service-related information

Health-Related Information

If you voluntarily provide information for a consultation, you may choose to share health-related information such as:

Lab results

• Medication lists
• Medication-related questions
• Health history or other information relevant to your consultation
• Information you provide to help us understand your questions or concerns

Please only provide information that is necessary for the service you are requesting.

Payment Information

When you purchase a paid consultation or other service, payment may be processed through a third-party payment processor. We may receive limited transaction information, such as payment status, transaction date, service purchased, and other information necessary to manage your order.

We do not intend to store complete credit card or debit card numbers on our website.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of website visits
• Referring website or page
• General website usage information

This information may be used to maintain website security, improve website performance, understand visitor activity, and enhance the user experience.

How We Use Your Information

We may use the information we collect to:

• Provide and manage Medication Consultation services
• Provide Patient Coaching services
• Schedule and manage appointments
• Review information submitted for a consultation
• Respond to questions, requests, and inquiries
• Communicate with you about appointments and services
• Process payments and maintain transaction records
• Provide requested documents or consultation materials
• Improve our website, services, and customer experience
• Maintain website security and prevent unauthorized activity
• Comply with applicable legal and regulatory requirements

We will not use your personal information for purposes unrelated to the services you request unless permitted or required by law or you provide appropriate consent.

Health Information

Lane 3 Communication may receive health-related information when you voluntarily provide lab results, medication information, or other information as part of a consultation.

We treat information provided for consultations with care and take reasonable measures to protect it from unauthorized access, use, or disclosure.

However, you should understand that email, online forms, text messages, and other electronic communication methods may not always be completely secure. Please avoid sending unnecessary sensitive information through unsecured communication channels.

Sharing of Information

Lane 3 Communication does not sell or rent your personal information.

We may share information when reasonably necessary with:

• Service providers who help us operate our website or business
• Payment processors for processing transactions
• Website hosting, technology, scheduling, or communication providers
• Professional advisers when necessary
• Government authorities or law enforcement when required by law
• Other parties when necessary to protect our legal rights, website, users, or business

Third-party service providers may only receive information necessary to perform the services they provide to us.

Consultation Services and Medical Information

Lane 3 Communication provides educational and consultation services intended to help you better understand your laboratory results, medications, and health-related information.

Information provided through our services is not intended to replace care from your physician or other qualified healthcare professional.

You should continue to work with your healthcare provider for diagnosis, treatment, medication changes, and other medical decisions.

If you believe you are experiencing a medical emergency, contact your local emergency medical service or seek immediate medical attention.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Operate essential website functions
• Remember preferences
• Understand website usage
• Improve website performance
• Help maintain website security

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, scheduling services, or other external services.

Lane 3 Communication is not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

Communications

If you provide your email address or phone number, we may use it to communicate with you regarding:

• Consultation requests
• Appointments
• Services you have purchased
• Questions or inquiries
• Important service-related information

Where required by applicable law, we will obtain appropriate consent before sending marketing communications.

You may request that we stop sending non-essential marketing communications by contacting us or using the unsubscribe option included in the communication.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, complying with legal obligations, and enforcing agreements.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

Children's Privacy

Our website and services are not intentionally directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate parental or guardian involvement where required by law.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate steps.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request information about how your information is used or shared
• Withdraw consent where processing is based on consent
• Opt out of certain communications

Requests may be subject to applicable legal requirements and exceptions.

To exercise applicable privacy rights, please contact us using the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements, or privacy practices.

When we make changes, we will update the Effective Date at the top of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or how Lane 3 Communication handles your personal information, please contact us:

Lane 3 Communication

• Email: glenda@lane3communication.com
• Phone: (864) 735-4691
• Website: https://lane3communication.com/

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.

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Last Updated: August 13, 2026