Terms & Conditions

Effective Date: August 18, 2026

Welcome to Lane 3 Communication. These Terms & Conditions (“Terms”) govern your use of the Lane 3 Communication website and your use or purchase of our services, including Medication Consultation, Patient Coaching, and Public Speaking.

By accessing our website, requesting an appointment, purchasing a consultation, or using our services, you acknowledge that you have read, understood, and agree to these Terms.

About Lane 3 Communication

Lane 3 Communication helps individuals better understand their lab results, medications, and health-related information.

Our services include:

• Medication Consultation
• Patient Coaching
• Public Speaking
• Health education and related educational services

Our goal is to provide clear, understandable information that helps clients become more informed and prepared to discuss their health with their healthcare providers.

Consultation Services

Lane 3 Communication provides consultation services for a fee.

Depending on the consultation package selected, services may include:

• Review and discussion of laboratory results
• Medication education and review
• Explanation of how medications work
• Discussion of medication-related questions
• Patient education and coaching
• General health and wellness education
• Personalized educational guidance
• Written consultation materials, when included in the selected service

The specific services provided will depend on the consultation package purchased.

Consultation Fees and Payment

All consultation services are paid services.

The applicable fee will be communicated to you before your consultation is confirmed or payment is processed.

By scheduling or purchasing a consultation, you agree to pay the applicable fee for the service selected.

Payments may be processed through third-party payment providers.

Lane 3 Communication does not intend to store complete credit or debit card information on its website.

Appointments

Appointments are scheduled based on available dates and times.

You are responsible for providing accurate contact information when booking an appointment.

Clients are expected to attend their scheduled appointment on time.

If you arrive late, your consultation may still end at the originally scheduled time, depending on availability.

Cancellation and Rescheduling Policy

We understand that plans can change. To provide appointments fairly and allow other clients the opportunity to schedule services, Lane 3 Communication requires at least 48 hours' advance notice for appointment cancellations or rescheduling.

48-Hour Cancellation Requirement

Appointments must be cancelled or rescheduled at least 48 hours before the scheduled service time to avoid a cancellation fee.

If an appointment is cancelled or rescheduled less than 48 hours before the scheduled service, a cancellation fee may be charged.

Failure to attend a scheduled appointment without providing notice (“no-show”) may also result in a cancellation fee.

The applicable cancellation fee will be communicated to you at the time of booking or before payment.

Repeated late cancellations or no-shows may result in restrictions on future appointment scheduling.

Emergencies

We understand that emergencies and unexpected circumstances can occur. Lane 3 Communication may consider exceptions to the cancellation policy on a case-by-case basis.

Clients should contact us as soon as possible if an unexpected situation prevents them from attending their appointment.

Refund Policy

Refund eligibility may depend on when a cancellation is made and the circumstances surrounding the cancellation.

Appointments cancelled or rescheduled at least 48 hours before the scheduled service may be eligible for a refund or rescheduling, subject to the applicable payment and booking terms.

Appointments cancelled less than 48 hours before the scheduled service, as well as no-shows, may be subject to the applicable cancellation fee.

Any approved refund will generally be issued using the original payment method and may be subject to processing times imposed by the payment provider.

Health and Medical Disclaimer

Lane 3 Communication provides health education, medication education, consultation, and patient coaching services.

Information provided through our website and services is intended to help clients better understand their health information and prepare for informed discussions with their healthcare providers.

Our services are not intended to replace diagnosis, treatment, or medical care provided by your physician, pharmacist, nurse, or other qualified healthcare professional.

Do not start, stop, change, or discontinue any medication based solely on information provided by Lane 3 Communication.

Medication and treatment decisions should be discussed with your appropriate healthcare provider.

Lane 3 Communication does not provide emergency medical services.

If you are experiencing a medical emergency, seek immediate medical attention or contact your local emergency medical service.

No Guarantee of Medical Outcomes

Lane 3 Communication does not guarantee any particular health outcome, improvement, treatment result, or response to medication as a result of using our services.

Individual health circumstances and responses to medications, lifestyle changes, and other recommendations may vary.

Client Responsibilities

Clients are responsible for providing accurate and complete information relevant to the services requested.

You should provide relevant information, such as medication lists, laboratory results, and questions you would like to discuss, when appropriate.

You remain responsible for following up with your healthcare provider regarding diagnosis, treatment, medication changes, and other medical decisions.

Lab Results and Health Information

If you voluntarily provide laboratory results, medication information, or other health-related documents, you confirm that you have the right to provide that information.

Lane 3 Communication will handle information provided for consultations in accordance with its Privacy Policy.

Clients should avoid submitting unnecessary sensitive information.

Patient Coaching

Patient Coaching is intended to provide education, support, and guidance that may help clients become more informed and engaged in managing their health.

Patient Coaching does not replace medical diagnosis, treatment, or individualized medical care from a qualified healthcare professional.

Public Speaking Services

Lane 3 Communication may provide public speaking engagements, educational presentations, workshops, and related services.

Details such as speaking fees, dates, locations, topics, duration, travel arrangements, and other requirements may be agreed upon separately between Lane 3 Communication and the client or organization.

Website Use

You agree to use the Lane 3 Communication website only for lawful purposes.

You must not:

• Attempt to gain unauthorized access to the website or its systems
• Interfere with the operation or security of the website
• Submit false or misleading information
• Use the website for unlawful purposes
• Copy or reproduce website content without permission
• Introduce malicious software or harmful code

Lane 3 Communication reserves the right to restrict or terminate access to the website when reasonably necessary.

Intellectual Property

Unless otherwise stated, the content available on the Lane 3 Communication website, including text, graphics, logos, images, designs, educational materials, and other content, is owned by or licensed to Lane 3 Communication.

You may not reproduce, modify, distribute, publish, sell, or commercially use our content without prior written permission.

Third-Party Services

Our website may contain links to third-party websites, payment providers, scheduling platforms, social media platforms, or other external services.

Lane 3 Communication does not control and is not responsible for the content, security, privacy practices, or availability of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

Privacy

Your use of our website and services is also subject to our Privacy Policy, which explains how Lane 3 Communication collects, uses, protects, and handles personal information.

By using our services, you acknowledge that you have had the opportunity to review our Privacy Policy.

Limitation of Liability

To the extent permitted by applicable law, Lane 3 Communication will not be responsible for indirect, incidental, consequential, special, or other damages arising from your use of the website or services.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

Changes to These Terms

Lane 3 Communication may update these Terms & Conditions from time to time to reflect changes to our services, policies, or applicable requirements.

When changes are made, the updated version will be posted on this page with a revised Effective Date.

Your continued use of the website or services after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

Governing Law

These Terms & Conditions will be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Lane 3 Communication operates, unless otherwise required by applicable law.

Contact Us

If you have questions about these Terms & Conditions, consultation services, fees, cancellations, or other matters, please contact us:

Lane 3 Communication

• Email: Glenda@lane3communication.com
• Phone: (864) 735-4691
• Website: https://lane3communication.com/

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Last Updated: August 18, 2026

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Important Appointment Policy

By scheduling a consultation with Lane 3 Communication, you acknowledge and agree that:

• Consultation services are provided for a fee.
• Appointments must be cancelled or rescheduled at least 48 hours before the scheduled service to avoid a cancellation fee.
• Cancellations made less than 48 hours before the scheduled service may be subject to a cancellation fee.
• No-shows may be subject to a cancellation fee.
• Lane 3 Communication provides health education and consultation and does not replace your healthcare provider.
• Medication or treatment decisions should be made in consultation with an appropriate healthcare professional.
• These Terms & Conditions should be read together with the Lane 3 Communication Privacy Policy.