Refund Policy

Effective Date: August 18, 2026

Lane 3 Communication (“Lane 3 Communication,” “we,” “our,” or “us”) provides paid Medication Consultation, Patient Coaching, and Public Speaking services. This Refund Policy explains the circumstances under which payments for our services may be refunded.

By purchasing or scheduling a service with Lane 3 Communication, you acknowledge and agree to the terms of this Refund Policy.

Consultation Services

Lane 3 Communication charges a fee for consultation services.

Consultation fees are based on the service or package selected at the time of booking. The applicable fee will be communicated to you before your appointment is confirmed or payment is processed.

Because consultation appointments require time to be reserved specifically for each client, refunds are subject to the terms below.

Cancellation and Refunds

Cancellations Made 48 Hours or More in Advance

Appointments that are cancelled at least 48 hours before the scheduled service time may be eligible for a refund of the consultation fee or may be rescheduled, subject to the applicable booking terms.

If you request a refund, the refund will generally be issued to the original payment method.

Cancellations Made Less Than 48 Hours in Advance

Appointments cancelled less than 48 hours before the scheduled service time may be subject to a cancellation fee.

In such cases, the cancellation fee may be deducted from the amount paid, and any remaining eligible balance may be refunded.

No-Show Appointments

If you do not attend your scheduled appointment and do not provide advance notice, the appointment will generally be considered a no-show.

No-show appointments may be subject to a cancellation fee, and the consultation fee may be non-refundable.

If you are unable to attend your appointment due to an unexpected emergency or other exceptional circumstance, please contact Lane 3 Communication as soon as possible. Exceptions may be considered on a case-by-case basis.

Rescheduling an Appointment

If you need to change your appointment, please contact Lane 3 Communication at least 48 hours before the scheduled service time.

Appointments rescheduled at least 48 hours in advance may generally be moved to another available date and time without a cancellation fee.

Rescheduling requests made less than 48 hours before the scheduled service may be subject to a cancellation fee.

All rescheduling requests are subject to appointment availability.

Lane 3 Communication Cancellation

If Lane 3 Communication needs to cancel or reschedule your appointment, we will make reasonable efforts to notify you as soon as possible.

If Lane 3 Communication cancels a paid consultation and you are unable to reschedule, you may be eligible for a full refund of the amount paid for that consultation.

Services Already Provided

Once a consultation or other paid service has been provided, the fee is generally non-refundable, except where a refund is required by applicable law or approved by Lane 3 Communication under exceptional circumstances.

Public Speaking Services

Refund and cancellation terms for public speaking engagements may differ depending on the agreement between Lane 3 Communication and the client or organization.

Any applicable cancellation fees, deposits, refunds, or payment terms for public speaking services will be communicated or agreed upon before the engagement is confirmed.

Refund Processing

Approved refunds will generally be processed using the original payment method.

Although Lane 3 Communication will process an approved refund within a reasonable period, the time required for the refund to appear in your account may depend on your bank, credit card company, or payment processor.

Payment Processing Fees

Where permitted by applicable law, certain payment processing fees or other non-refundable charges may not be included in a refund.

Any applicable non-refundable charges will be disclosed before payment whenever reasonably possible.

How to Request a Refund

To request a refund or discuss a cancellation, please contact us as soon as possible by filling the Contact Us Form

Appointments that are cancelled at least 48 hours before the scheduled service time may be eligible for a refund of the consultation fee

Please provide the details in the form:

• Your Full Name
• Email Address And Phone Number
• Select Request a Refund
• In Message please provide:
• Appointment Datre & Time
• Service Purchased with Amount
• Reason for the cancellation or refund request

Refund requests will be reviewed according to this Refund Policy and the circumstances of the request.

Exceptions

Lane 3 Communication understands that unexpected circumstances may occur.

We may, at our discretion, make exceptions to this Refund Policy in cases involving emergencies, technical problems, significant scheduling issues, or other exceptional circumstances.

Any exception granted in one situation does not create an obligation to grant the same exception in another situation.

Changes to This Refund Policy

Lane 3 Communication may update this Refund Policy from time to time.

Any changes will be posted on this page with an updated Effective Date.

We encourage you to review this page periodically for the most current version of our Refund Policy.

Contact Us

If you have questions about this Refund Policy, cancellations, refunds, or our services, please contact us:

Lane 3 Communication

• Email: Glenda@lane3communication.com
• Phone: (864) 735-4691
• Website: https://lane3communication.com/

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Last Updated: August 18, 2026

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Quick Cancellation & Refund Summary

• 48-Hour Cancellation Policy: Appointments must be cancelled or rescheduled at least 48 hours before the scheduled service to avoid a cancellation fee.
• Less Than 48 Hours: Cancellations or rescheduling requests made less than 48 hours before the appointment may be subject to a cancellation fee.
• No-Show: Failure to attend a scheduled appointment without advance notice may result in a cancellation fee and the consultation fee may be non-refundable.
• Lane 3 Communication Cancellation: If Lane 3 Communication cancels your paid appointment and you choose not to reschedule, you may be eligible for a refund of the amount paid.
• Completed Services: Fees for consultations that have already been provided are generally non-refundable.